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Cardinal To Fly To Santa Ana

Cardinal Gets New Nest After Three Decades

were-moving-graphicAfter decades of conducting business in Anaheim, Cardinal Property Management, Inc., is moving its headquarters to Santa Ana in late April. The common interest development firm, specializing in the management of homeowner associations, will be located at 825 North Park Center Drive in Santa Ana.

“We have been fortunate to expand our client base and our team over the years and have outgrown our current office space. This central location will put us closer to more of our Association clients to make it easier for them to transact business with us,” said Cardinal President Farrah Esquer.

Cardinal Founder and CEO Susan Naples said, “As the county seat, Santa Ana is a great city in which to conduct business, and we look forward to a long and happy future there.”

Cardinal will hold a ribbon-cutting ceremony and open house following the move. More information will be available later in the year.

Cardinal opened its doors in 1981 with just a few employees and one leader, Susan Naples. Today Cardinal has 32 employees, and in 2010 Naples promoted Farrah Esquer to president. Esquer has worked for Cardinal for 15 years, and is immediate past president of the Community Associations Institute (CAI) Orange County Chapter. The firm holds the Accredited Association Management Company designation from CAI.

Naples founded Cardinal on three commitments: 1—to provide the highest quality of services to our clients, 2—to further the professionalism and integrity of the industry and, 3—to participate in education and legislative efforts. Every day for nearly 35 years, each of these three commitments have been met and exceeded.

Cardinal funds industry-specific education for all account managers to ensure that they are the most educated management professionals in the field. All managers are members of the Community Associations Institute, and many are actively involved at the Committee and Board level.

While the Cardinal team of experts strives to ensure that each client association is in compliance with state and national laws, Cardinal Property Management also develops plans tailored specifically to each association. Cardinal’s accredited managers bring to bear their experience and skills to provide unparalleled service.


Cardinal Member Bruce Horvath Retires

It is with deep gratitude and good wishes that Cardinal Property Management says goodbye to long-time employee Bruce Horvath as he dives headfirst into retirement. Bruce was a member of the Cardinal family for nearly 18 years. As a property manager, he was respected by all his board members. We will miss him.


Two Cardinal Property Management Managers Receive Portfolio Manager of the Year Award

2014 CAI Awards

Congratulations to Cardinal Property Management’s Maryanne Hurley-Cicconi and Karen Holthe for receiving Portfolio Manager of the Year awards for outstanding service from the Community Associations Institute, Orange County Chapter. On February 7, during the annual awards dinner at Disney’s Grand Californian Hotel, Karen and Maryanne were lauded as Portfolio Manager of the Year, Rookie, and Portfolio Manager of the Year, Veteran, respectively.

Maryanne has been with Cardinal for 5 years. In support of CAI, she served as the Co-Chair of the Programs Committee 2013, and was responsible for coordinating the monthly educational luncheons. Through Maryanne’s leadership, the luncheons were highly effective and provided sound educational value to the Chapter. In fact, due in part to Maryanne and her Committee’s efforts, the Orange County Chapter’s educational luncheons were often sold-out, received rave reviews, and were among the largest luncheon educational events in the state. As Co-Chair, Maryanne worked tirelessly and enthusiastically to ensure that the coordinators for every luncheon met their deadlines, provided Powerpoint presentations and outlines on time, and even filled in for coordinators on several occasions. Her dedication to the Programs Committee exemplifies the quality of service recognized by the Portfolio Manager of the Year Award.

As a portfolio manager, Maryanne efficiently manages a portfolio of seven accounts that includes a wide variety of communities. Maryanne works with the boards of planned unit developments, waterfront properties with boat docks, an age 55+ community, and condominiums. During 2013 she also successfully transitioned a new account to the company into her portfolio. In addition, Maryanne assisted her portfolio communities with a wide variety of enhancement projects including a new vehicle gate access system, a roofing project, and a recall election.

During 2013, Karen Holthe dedicated herself to the Education Committee. She audited every Community Leadership Training Program (CLTP) so she could serve as an instructor for each class, when needed. She was indeed needed, and Karen co-instructed the Finance class twice.

In her quest for excellence for the Education Committee, Karen suggested the Committee quantitatively determine the effectiveness of each class to expand the reach of the classes and educate more board members and managers. Her goal was to increase the attendance of board members and managers to exceed rather than merely meet the minimum number of attendees. Karen then gauged the attendance against her goal and monitored the progress of every Committee meeting. Following these meetings, she extended her goal even further. During this process to bolster attendance and extend the reach of the Education Committee, Karen relentlessly advertised the CLTP courses to association clients. Karen also parlayed her Education Committee experience to assist Cardinal Property Management, AAMC/ACMF, prepare for and run its Board Education classes.

Karen manages a portfolio of seven accounts that include PUDs, equestrian communities, and condominiums. She is also the Director of Property Management at Cardinal Property Management, AAMC/ACMF. She provides manager oversight, mentoring, training, and marketing.

In her property management role, she assisted one of her communities during a major “facelift” to the entrance of the association. This project encompassed hardscape, landscape, lighting, asphalt replacement, and signage.

She also managed a tree replacement program that exchanged dying eucalyptus trees with other viable trees and plants. She assisted with slurry projects in multiple communities, and she astutely managed a 30-year old property during a lighting project for all its monuments. Karen also managed a community project to replace all the irrigation controllers with Smart controllers.

It is with great pride that Cardinal congratulates Maryanne and Karen for these prestigious awards.


“Cardinal on the Go!” Debuts on Tablets and Phones Everywhere


You live your life on the go. Cardinal-Online can go with you and is available any time you are. We are proud to announce that Cardinal Property Management’s website,, is available on smart phones and tablets.

Cardinal on the Go! is active now, just as you are.


Congratulations Nominees!

2014 CAI Nominees

We are extremely proud to announce that Cardinal staff members Karen Holthe, Maryanne Hurley-Cicconi and Theresa Hirschman have each been nominated for awards given by the Orange County Chapter of CAI. Ms. Hirschman was nominated as Committee Member of the Year for her work and involvement on the Chapter’s Community Outreach Committee. Ms. Hurley-Cicconi was nominated for two awards; one for Outstanding Service Award for her commitment to the Chapter’s Programs Committee as Co-Chair and the Portfolio Manager of the Year Award in the Veteran category for her contributions to the Chapter, as well as her performance and commitment to her client Associations. Ms. Holthe was nominated as Portfolio Manager of the Year in the Rookie category for her contributions to the Chapter’s Education Committee, as well as her service to her client Associations. CAI’s OCEC Awards Dinner will be held on February 7th at Disney’s Grand Californian Hotel. Congratulations!


Happy New Year!

Cardinal Property Management, AAMC/ACMF, wishes all our clients, business partners, friends, and families a happy, healthy, and prosperous new year. “Like” us on Facebook and keep an eye on our messages to find out how your Association can get $200 off your next monthly fee!


Welcome Home, Garden Estates!

GE DIGITAL CAMERACardinal is proud to welcome Garden Estates Maintenance Association back to the family. Located in Irvine, Garden Estates is a planned unit development of single-family residences and is part of the Master Community of Woodbridge Village. Cardinal and Garden Estates enjoyed a 16-year relationship together before the Association decided to give other management firms the opportunity to serve them. During the two years they were away from Cardinal, Garden Estates tried two other management companies before returning to the Cardinal family. We welcome them home, and we will continue to provide them Cardinal’s suite of full-scale resources with the utmost integrity.


In Sharing Ourselves, We Find Ourselves

SOS LogoAs with all their charitable endeavors, Cardinal team members throw their hearts and hands into its annual Share Ourselves (SOS) Adopt A Family program. Cardinal has been supporting this worthy organization for many years. This year, we’re inviting all who read this to join us. Whether you’re a business partner, a Board member, a member of a community association, or simply a fan of reading about Cardinal, you are invited to join us in helping to ensure that hard-working but struggling families in Orange County receive gifts, clothes, and food for the holidays.

Cardinal’s family this year is a humble family that has for only necessities. That tells us how much they need us. Both the father and mother are employed and earn minimum wage but the salaries do not keep pace with today’s rising costs. Both salaries go toward rent, utilities, and very basic food needs. There is no money left for clothes or shoes, and certainly not for the extravagance of even a single toy for any of their four children. They have three girls whose ages are 3, 4, and 5, and one boy who is 14. If you have what you need with a little to spare, Cardinal’s family needs your help.

  • Father Pedro needs large shirts, size 34 pants, and no-slip shoes (required for work).
  • Mother Juana needs large shirts, a warm sweater, size 12 pants, and no-slip shoes (required for work).
  • 3-year old Nicole needs shirts (size 4T), pants (size 3T), and shoes. She likes Monsters, Inc. and Spiderman.
  • 4-year old Kaytlin needs shirts (size 4T), pants (size 4T), and shoes. She likes Disney Princesses and Little Mermaid.
  • 5-year old Briana needs medium shirts, size 5 pants, and shoes. She likes Mickey Mouse and Cinderella.
  • 14-year old Mario need large shirts, size 30 pants, and shoes. He likes basketball.

Gift cards to Shoe City and Walmart will allow the family to select their correct sizes. Gift cards to local grocery stores will enable them to divert some of their food budget to a utility or other bill. Donations of very gently used sweaters, sweatshirts, jackets, blankets, and other bedding will be gratefully accepted as well.

While we know how important it is to have warm clothing and proper shoes, we also know the boundless joy that a new toy can bring to a child, especially at Christmas. If you are able to donate, this family and Cardinal Property Management will be forever grateful for your generosity.

Donations are due to Cardinal at 1290 North Hancock Street, Suite 103, Anaheim, 92807 by Wednesday, December 18, 2013.

Since its inception, Share Our Selves has helped families in need of extra support during the holidays. This holiday season marks the 44th year of the SOS Adopt A Family Program. This wonderful holiday tradition supports many struggling Orange County families by providing gifts and food for the holidays.

According to the SOS organization, many of these families work multiple jobs to provide for their children, but unforeseen circumstances—reduced hours, sudden illness, a death in the family—make it nearly impossible to celebrate the holidays. Oftentimes, the Christmas wishes are as simple as clothing, diapers, blankets, and extra food. It’s not uncommon for an older child to ask nothing for himself, in exchange for toys for a younger sibling. A little help goes a long way in bringing smiles and joy to those who would otherwise go without this season.


2013 Thanksgiving Basket Brigade


For the fourth year, Cardinal Property Management help to prepare Thanksgiving baskets for the OC Basket Brigade! Thank you to everyone who contributed food and/or time to make these baskets possible! And thank you to the team at 24-Hour Restoration for coordinating the event and the deliveries.


Anna Diaz Hibbs Celebrates 20 Years at Cardinal

Cardinal Property Management, AAMC/ACMF, team member Anna Diaz Hibbs celebrated 20 years of service at a festive luncheon with the whole Cardinal Team. Anna is responsible for the preparation of association monthly financial statements.  She also drafts association budgets and administers payroll, among other financial duties.

Honored at the luncheon by her teammates, Anna was also surprised by the attendance of her mother, sister, and three of her four children. Founder and CEO Susan Naples presented Anna with a weekend getaway on behalf of the company. “Anna, you have provided two decades of excellent service to Cardinal and our customers, and you’re contributions are invaluable,” said Susan. “We’ve been through professional and personal challenges together, and I look forward to the next 20 years together.”

Cardinal President Farrah Esquer joked to Anna, “I wouldn’t be here if it weren’t for you!” However, that comment is literally true. Many years ago, Cardinal needed a administrator and Anna recommended Farrah for the position. Farrah lauded Anna and her dedication and commitment to Cardinal, its customers, and Anna’s team members.

What has contributed to Anna’s longevity with Cardinal? “It’s a good company to work for, and I love the people like they are my own family,” said Anna.